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LIVE HELP · SURVEYS
Surveys
Velaro’s survey management feature lets you collect customer feedback and review it in real-time with a centralized data management solution. Survey management keeps all your survey data in one place, making it easier to create and edit surveys to place throughout your website as well as learn from the data you collect. Our survey management is fully integrated with our live chat service and allows you to customize pre-chat surveys, post-chat surveys, not-available contact forms and exiting-queue contact forms.
» Standalone HTML Surveys
Create independent standalone surveys and place them anywhere on your website.
» E-Mail Surveys
Create surveys to embed and send with your company e-mails.
» Integration
Link surveys directly to your live help web forms.
» Customization
Control the exact look and feel of each survey.
» Activity
Mark surveys as active or disabled.
» Groups
Organize surveys into common groups.
» Frequency
Let visitors answer a survey as many times as they want, or just once.
» Visitor Tracking
Track visitor data along with each survey response.
» Instant E-Mail
E-mail all survey responses to a specific address.
» Random Survey
Display random surveys and weight each survey based on desired frequency.
» Scheduled Surveys
Schedule when a survey is displayed to your visitors.
» Comprehensive Survey Reporting
View rich reports that show you each individual response or grouped submissions. All reports have powerful charts that quickly let you view your customers' responses.
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» 3 minute set-up
» 80+ customizations
» Award-winning technology
SCHEDULE A DEMO
The entire demo lasts about 20 minutes. We can accomodate as many participants as you like.
Click here to launch a chat window. Simply request a demo with one of our agents and we'll take care of the rest.