Velaro Press Releases.
Blue Cross/Blue Shield, Edgar and Skillsoft Tap Velaro for Live Help Support.
BALTIMORE, MD (AP/PREWEB) – May 11, 2006
Velaro, a leading provider of live help solutions, announced today that national healthcare provider, Blue Cross Blue Shield, business solutions provider, Edgar Online, and global e-learning provider, Skillsoft have each selected Velaro to offer click-to-chat functionality for their online customers.
Visitors to these websites are now able to utilize live support to better assist them simply by clicking on a live help button located on their own website. Clicking the live help link initiates chat with a customer service representative, mentor or salesperson based on visitor preference or a dynamically determined skill-set.
Agents for these marquee companies now have the ability to assist customers in real-time increasing sales and reducing support costs. They are able to provide hands-on help for their visitors leveraging such tools as live chat, site monitoring and multi-language support. With the upcoming 5.0 release of Velaro's product scheduled for early 2007, Blue Cross Blue Shield, Edgar Online and Skillsoft will enjoy the additional benefits of new features such as a streamlined interface, co-browsing with form fill, enhanced call-center workflow, and an integrated CRM solution.
”We feel fortunate for their business, yet we also know that our proven reliability, including 99.98% uptime for 7 long years, along with true enterprise features, such as call center reporting and advanced routing has earned us the right to add these great enterprise customers” said Alex Bloom, President of Velaro.
About Velaro
Founded in 2000, Velaro, Inc. provides online conversion solutions that bring consumers and businesses closer together. Velaro offers a product that is highly comprehensive, with 99.98% uptime guaranteed, and is proven to increase sales and reduce customer support costs. This has made Velaro the solution of choice for leading companies in a variety of vertical industries. If you'd like more information, please contact Chad S. Ritchie at 800.9.VELARO x741. For a free trial of Velaro please visit http://www.velaro.com/