velaro

BALTIMORE, MD (AP/PREWEB) – August 16, 2005

Velaro, a leading provider of live help solutions, announced today the general release of version 5.0 for their management control panel. This new release offers many new enterprise class administrative features requested by our customers over the last 12 months. The new Velaro control panel includes:

Visual forms designer allowing you to visually customize every form your customer sees to match your exact corporate brand.

Enhanced workflow configuration so you can configure the chat process to meet your specific needs. Included in Velaro’s enterprise class workflow are departments, tiered support levels, advanced queuing, and automated chat distribution using advanced algorithms for managing large call centers that require many agents to staff your live help at the same time.

Powerful call center quality reporting provides the most in-depth reporting capabilities on the market today. Velaro’s enterprise reporting displays account utilization, agent utilization, archived chats, and over 40 individual statistics that allow you to get an in-depth insight into your live help service.

“With the release of our new control panel, Velaro continues to solidify our commitment to customers that require the most advanced live help capabilities.” said Jasen Fici, Velaro’s CEO. Fici added, “Velaro’s advanced multi-user workflow capabilities, combined with our call center quality reports and unprecedented customization have been successfully deployed to hundreds of our customers. We look forward to continued growth by providing the most comprehensive, proven, and reliable chat service on the market today.”

About Velaro

Founded in 2000, Velaro, Inc. provides online conversion solutions that bring consumers and businesses closer together. Velaro offers a product that is highly comprehensive, with 99.98% uptime guaranteed, and is proven to increase sales and reduce customer support costs. This has made Velaro the solution of choice for leading companies in a variety of vertical industries. If you'd like more information, please contact Chad S. Ritchie at 800.9.VELARO x741. For a free trial of Velaro please visit http://www.velaro.com/